Privacy Policy

1. Data Controller and Contact

Jaan is the data controller for personal information processed in connection with the app.

Contact: support@jaan.love

2. Information We Collect

Information you provide: account data (such as name, email, date of birth, and gender), profile content (such as photos, bio, education, career, and marital status), and sensitive profile details (such as religious preferences) when you choose to provide them.

Information collected automatically: device and technical data (such as IP address, app version, OS, and device identifiers), app usage data (such as swipes, matches, messaging activity, and feature interactions), and diagnostics/crash data used to maintain app reliability.

Location data: the app may access device location to support matchmaking features. We use approximate/city-level location for matching and display purposes.

3. Sensitive Data and Consent

We process sensitive religious profile data only for core matchmaking functionality and related safety/moderation operations. By voluntarily providing these fields, you consent to this processing for those purposes.

4. How We Use Information

We use personal information to provide and improve matchmaking, personalize recommendations, operate account and messaging features, enforce our Terms, prevent fraud/abuse, comply with legal obligations, and measure app performance and reliability.

5. Sharing and Third-Party Processors

We may share data with:

Other users: profile information you choose to display (not your direct contact details).

Service providers: infrastructure, messaging, analytics, and error-monitoring vendors that process data on our behalf under contract.

Legal and safety disclosures: where required by law, legal process, or to protect users and the platform.

We do not sell personal information to data brokers.

6. International Transfers

Data may be processed in the United States and other jurisdictions. Where required, we use appropriate safeguards for cross-border transfers.

7. Retention

Account/profile data is retained while your account is active. After account deletion, certain data may be retained for up to 12 months for legal, fraud-prevention, and safety purposes. Media may be retained for up to 24 months after last activity unless deleted earlier as required.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or request a copy of your personal data. You may also have rights related to consent withdrawal and marketing preferences.

To make a request, contact support@jaan.love. California residents may have additional rights under CCPA/CPRA.

9. Security

We protect data using industry standard measures including TLS for data in transit, access controls, and security monitoring. While no system is perfectly secure, we work to protect personal data with administrative, technical, and organizational safeguards.

10. Children

Jaan is for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we may provide additional notice in-app or by email.

12. Contact

Questions or privacy requests: support@jaan.love